is a description of our three most popular services which
may be custom designed to fit your particular needs using
any of the Options & Features listed below. All services
are provided on a 24/7/365 basis or as needed.
Features and Delivery Options: Voice Mail, Email,
Fax, Text Messaging, Digital Paging, Live Call Transfer.
Operator Features and Delivery Options: Verbal
Delivery, Text-Messaging Confirmation, Voice Mail Transfer
and Call Patching (transferring the caller directly to
you). Bi-lingual Operators are available for Spanish
Mail with Operator Option: This is our most popular application
because it provides the best of both worlds; seamless access
to Live Operator Service plus all the cost benefits you
should expect from such a highly automated service:
- Calls are
answered on the first ring by your own personalized automated
- Priority callers
are instructed to press “0” and are then transferred
directly to an Operator.
- Your system
may include Voice Mail Boxes for capturing messages and
Departmental Announcement Options for providing specific
information to your callers.
- All Automated
and Live Delivery Options are available to you.
- Includes management
of On-Call schedules and Status Updates.
of the Businesses Who Use
Voice Mail with Operator Option:
- Health Care
- Medical Groups
of all sizes
- 24-Hour Emergency
& Consulting Professionals
& Law Firms
- Oil &
Gas Industries & Services
& Claims Services
- Marine Transport
- Aviation Services
- Real Estate
- Property Management
- Small Businesses
of All Kinds
customers whose primary value is to insure that each and
every caller is greeted promptly and professionally by a
Live Operator who will personally assist them by providing,
capturing and processing information. Many of our customers
use this service as if it were their own Front Desk.
All calls are promptly answered and managed by a Live
will find our Receptionists to be well trained, informed
and familiar with your needs.
Automated Features and Live Delivery Options are available
Call Transfer: calls may be transferred live directly
to the person or department requested.
service provides many of the advantages of having your
own in-house staff without the administrative obligations
and at a fraction of the cost.
Common Applications for Live Answer:
or Supplementing Front Desk & Receptionist Duties.
Departmental Overflow Calls.
Inbound Advertising Calls (TV, Radio, Bill Board, Publishing,
- Help Desk
- Anyone whose
callers expect a live answer and may otherwise hang up
and call the next number listed.
is a totally automated system but it is personally supervised
and managed 24-hours a day to ensure that all your calls
are processed and delivered to the right person at the right
time. Designed for the budget driven professional whose
calls are simply too important to trust to stand-alone voice
mail but may not necessarily need a live operator. Virtual
Operator fills the gap between Live Answering Service and
Stand Alone Voice Mail.
Here are some of the features that make Virtual Receptionist
the most Dependable, Flexible and Affordable automated service
On-Call Scheduler: for professionals who trade on-call
duties with other individuals or a group, we personally
manage your On-Call Schedule insuring that the right person
is always notified with the right message.
24-hour Technical Support: many people find voice mail
systems too complex and time consuming to keep updated
and properly programmed (e.g. updating recorded greetings
for holidays, changing telephone and pager numbers, creating
new voice mail boxes, etc.). We personally manage your
system 24-hours a day.
Live Call Transfer: Virtual Receptionist can actually
screen your calls and transfer your important callers
directly to you (e.g. calls from other doctors, consults,
urgent hospital calls, etc.).
Message Check: visual checks of your emergency voice mail
box eliminates the possibility of important messages being
left unattended or not delivered in time.
Telephone Notification: Virtual Receptionist will call
you directly with your urgent messages.
Notification: sends you a digital page to your pager or
telephone to notify you of a pending message in your voice
Broadcast Messaging: messages may be recorded in one voicemail
box and distributed to as many additional boxes as needed.
for Virtual Operator:
- Live Answering Service users who wish to cut costs
but still need a highly dependable service.
- Traditional Voice Mail users who need a much higher
degree of dependability.
- Anyone who must be absolutely certain their calls are
answered, screened, and properly delivered to the appropriate